Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility.
During this webinar, participants will learn about grievances and the grievance process: :
- Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms.
- Ensure grievance processes and procedures are followed according to facility policy and federal regulations.
- Understand related regulations and the role of grievances in the survey process.
- Learn how the grievance process can become a tool to support challenging residents and their families.