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Grievances: Guidelines for Social Services

$ 24.00 USD
$ 24.00 USD
Author:
Elizabeth Dimpfl, MSW
Length:
60 minutes
1
CEU
$ 24.00 USD
Courses
$ 24.00 USD

The Grievance process can be a wonderful aspect of your quality improvement process, and also help you strengthen your relationship with residents and their family. Learn how to use the grievance process to support your growth from "good" to "great"!

How To Use
Additional Information
Details

Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility.

During this webinar, participants will learn about grievances and the grievance process: :

  • Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms.
  • Ensure grievance processes and procedures are followed according to facility policy and federal regulations.
  • Understand related regulations and the role of grievances in the survey process.
  • Learn how the grievance process can become a tool to support challenging residents and their families.
Approvals
  • California Board of Registered Nursing: Provider # 13512 for 1 BRN CE Contact Hour
  • Florida Board of Nursing Home Administrators {20-465277}
  • National Association of Activity Professionals Credentialing Center Approval 886-0108
  • Kansas Department of Aging and Disability Services, Provider Number A 1428
  • Florida Board of Nursing {null}
  • NAB (NHA/RCFE) Program Approval Number: {20210327-1.25-A66474}-DL

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