Grievances: Guidelines for Social Services

$ 24.00 USD

Author:

Elizabeth Dimpfl, MSW

Length:

60 minutes

CEU

$ 24.00 USD

Courses

$ 24.00 USD

The Grievance process can be a wonderful aspect of your quality improvement process, and also help you strengthen your relationship with residents and their family. Learn how to use the grievance process to support your growth from "good" to "great"!

How To Use

Additional Information

Details

Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility.

During this webinar, participants will learn about grievances and the grievance process: :

Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms.
Ensure grievance processes and procedures are followed according to facility policy and federal regulations.
Understand related regulations and the role of grievances in the survey process.
Learn how the grievance process can become a tool to support challenging residents and their families.

Approvals

California Board of Registered Nursing
Florida Board of Nursing Home Administrators
National Association of Activity Professionals Credentialing Center
Kansas Department of Aging and Disability Services
Florida Board of Nursing
NAB (NHA/RCFE) Program

F Tags

F585: Grievances

F745: Provision of Medically Related Social Services

Common Questions

Feel free to reach out via support@mariposatrianing.com for further questions.

What kind of CEUs do you offer?

All our courses include NAB (NHA/RCAL), NHAP, RCFE/ARF, and California BRN (most states provide reciprocation). We do not yet offer social work CEUs, though we plan to in the future.

Do I need to take a test to prove I attended a class?

If you take an On Demand class, you must take a test to verify your attendance. If you take a live class, we must only verify your attendance through sign in.

How do I register?

Search the classes and offer tabs to find a package you want to purchase. If you decide to purchase, you will register for the site during the purchase process. You can also call us at 888-852-3888

How will I know that my order went through?

When your order has been successfully submitted, you will immediately see a "Thank You" page that provides you with your order confirmation number. You will also receive a confirmation email shortly after you place your order. This will contain all the details about this order.

If you do not receive an email confirming your order within 24 hours of submission, please contact us at support@mariposatraining.com.

Does anyone else see the information that I provide to Mariposa Training?

We respect your privacy. We do not sell, rent or license any of our customers' personal information. The information you provide will not be given to any third party. For more information, please see our privacy policy.

Customers have good things to say.

"Thank you so much for your help. I have taken 9 classes successfully. You were so helpful and made this purchase and securing the (CEUs) so easy."

Mariposa Student, Florida

"The classes and certifications I've taken through Mariposa Training have helped me advance my career and provide better care to my patients. I couldn't be happier with the purchases."

Mariposa Student, Kansas

Grievances: Guidelines for Social Services

Courses Included

Common Questions

What kind of CEUs do you offer?

Do I need to take a test to prove I attended a class?

How do I register?

How will I know that my order went through?

Does anyone else see the information that I provide to Mariposa Training?

Customers have good things to say.

Also consider

The Dementia Care Bundle

Entrenamiento para la prevención del acoso sexual - parte II

Capacitación para la prevención del acoso sexual - Parte I