Although every facility would like to see family involvement in the life of the resident and the life of the facility, there are times when such involvement may become more of an impediment than an enhancement. Unfortunately, challenges arise when families choose to move beyond resident support and begin instead to micromanage resident care.
During this fascinating, example packed webinar full of creative solutions, participants will:
- Explore various “types” of challenging family members.
- Examine the intentional as well as the often unintentional motivations behind challenging behaviors.
- Explore effective strategies for working with "challenging" families - in order to ultimately enhance positive family involvement.